Donna Koszarek rated (1)

Date: 5/10/2022 9:37:34 PM

If I could rate them zero stars I would. I guess Home Depot outsources their appliance delivery, install and haul away of old appliances to this company. HUGE mistake. It cost them a sale and a customer. I hope whatever money Home Depot saves by using this horrible company is worth all the customers that it costs them. First set of delivery/installers came out with my fridge on May 3rd. Said he couldn't unhook the old fridge because the water shut of valve was damaged and had to be replaced. Said Home Depot would send a plumber out within 48 hours, he would replace the water shut off valve (at no cost, I asked), the plumber would install the new fridge (they left it in the garage) and they would come back the same day to haul away the old fridge. Come to find out all lies. After 48 hours had passed and I hadn't heard from anyone I called Home Depot. They said it was 48 to 72 hours for a plumber to contact me to schedule something and what I was told was incorrect. I get a call from the plumber that afternoon at around 3:30 pm and he would be at my house in an hour (he just got the ticket faxed to him). Well, he turned of my water shut off valve in two seconds and said there wasn't anything wrong with it. When I asked him about installing the new fridge, he said he doesn't do that, I would have to call Home Depot to get back on the schedule (another lie by the Daryl Flood employee). First I was told one week was the soonest they could get back out but I called again a few hours later because I was so upset about being lied to by some incompetent lazy installer, and they at least moved my date up by two days. So Monday morning two totally different guys from Daryl Flood show up and they can't get my fridge out of the kitchen between the two counters. They asked me how the other installers got the fridge into the kitchen. I said I don't remember and there wasn't any issue but they probably took the doors of the fridge to get it in and then put them back on when they installed the fridge. Well then I got lied to again. They said they couldn't remove the fridge doors because it voids the warranty. I said first off the fridge you are hauling off is broken and out of warranty so that can't be the case. He then said I could have a "boyfriend or male family member" take the doors off the old and new fridge, call Home Depot to reschedule the install, but they wouldn't reinstall the doors onto the new fridge I would have to have someone else do it. How the hell where they planning on hooking up the fridge and icemaker, etc. when that is on the fridge door that they claimed they couldn't install. At that point I was done with this joke of a company and told them to take the new fridge back to Home Depot I didn't want it. I wonder how many other sales and customers Home Depot has lost using this flim flam shady company?