FCAWA is a respected peak body with well-developed links and networks to other services and organisations in the public, not for profit, and private realm. They are considered an expert in financial hardship, financial literacy, and financial counselling. They focus on identifying emerging issues, recording current trends and responding to social and systemic issues in the social services sector.

Financial counselling is a free, confidential and independent service, facilitated by trained professionals to help individuals and small businesses experiencing financial hardship. They provide their clients with information, support and advocacy and work with government, banks, utilities, debt collection and other stakeholders, to improve approaches to financial difficulty for vulnerable consumers. 

FCAWA support financial counsellors and their clients through education, information, resources, and relevant casework support. They liaise on behalf of financial counsellors and their clients, with state and federal governments, organisations, businesses and those whose policies affect consumers. FCAWA act on policy advice, submissions for better outcomes and changes to legislation.

FCAWA offer the following consultations and workshops:

• Hardship Policy Consultation
• Family & Domestic Violence Policy Consultation
• Financial Hardship Workshop
• Financial Hardship impacted by Family Violence Workshop
• Customised Consultation, Workshops and Webinars